1. Booking and Payment
- All flight bookings are subject to availability and confirmation.
- Clients must provide accurate personal information for booking flights.
- Full payment is required at the time of booking, unless otherwise agreed upon.
2. Flight Changes and Cancellations:
- Flight schedules, timings, and airlines are subject to change by the airline
without prior notice.
- Any changes or cancellations requested by clients may be subject to fees or
penalties imposed by the airline.
- PCM will assist clients in making necessary changes or cancellations, but cannot
guarantee refunds or waivers of fees imposed by the airline.
3. Travel Documents and Visas:
- Clients are responsible for ensuring they possess valid passports, visas, and any
other required travel documents.
- PCM may provide guidance and support regarding visa requirements, but
ultimate responsibility lies with the client.
- Any costs or consequences resulting from the client's failure to obtain necessary
travel documents will be the client's responsibility.
4. Baggage:
- Clients must adhere to the baggage policies and restrictions imposed by the
airline.
- Excess baggage charges or fees are the client's responsibility and must be paid
directly to the airline.
- PCM is not liable for any loss, damage, or delay of baggage during the flight.
5. Flight Delays and Cancellations:
- Flight delays and cancellations are beyond the control of PCM.
- In the event of flight disruptions, the travel company will assist clients to the best
of its ability, but cannot be held liable for any resulting expenses or inconvenience.
6. Liability:
- Company is not responsible for any personal injury, loss, damage, delay, or
inconvenience arising from the client's flight or airline services.
- Clients are advised to obtain comprehensive travel insurance to cover any
unforeseen circumstances.
7. Responsibility
-If you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.
It is your responsibility to ensure that any information which you give us is accurate, and that information which is given to you by us or by any of our suppliers is passed on to all members of your party.
The traveler is also responsible for the following:
-Reading and approving the terms and conditions of travel prior to purchase. Checking before making the purchase that the spelling of the name of the traveler matches exactly the spelling in their passport.
-Contacting immediately if you do not receive a confirmation by e-mail within a few minutes of booking. As soon as you receive this confirmation by e-mail, you must check that the details are correct. Please notify immediately if anything is unclear.
-Checking regularly your e-mail address that you gave us, as all correspondence from us is sent by e-mail.
-Consulting the relevant airline to check which airport terminal you will be departing from.
-Checking visa regulations, travel documents, and documents for the final destination and for any intermediate stops. This is done through the respective country’s embassy or high commission, and the airlines that execute the journey.
-Checking what vaccinations, you will need before you travel.
-Checking passport rules and how long your passport will be valid for. Some countries require your passport to be valid for at least six months after you return home.
- Checking current check-in times for the entire trip. We recommend that you check in at the airport at least 2 hours before departure for domestic flights, or 3 hours for international flights.
- Checking flight times and any timetable changes for both your outbound and return flights.
-Being abreast with any country specific rules in which you are visiting or where the flight is stopping for transit.
8. Ticket
Airline tickets must always be used in sequence, and travelers must complete all legs of their journey. If the traveler does not complete any leg of the journey, the rest of the trip will be cancelled by the airline, and no refund will be issued.
Tickets with separate booking numbers are always handled as individual trips independent of one another. We accept no liability for missed connections or failure to issue refunds for separate tickets in the event of timetable changes, delays or cancelled flights.
9. Flight times
All flight times specified are local. Next-day arrivals are indicated with “+1” on the timetable. The stated flight times are preliminary and subject to change with short notice. The traveler must therefore stay in line with any updates of the flight schedule themselves. Please note that a flight described in your flight as “direct” will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements, and the requirement for passengers to check in on time. We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.
10. Special Requests & Medical Problems
If you have any special requests, please advise us at the time of booking. Although we will Endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee that any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before the booking, giving full details. If we feel unable to properly accommodate your particular needs, we reserve the right to decline/cancel your booking.
11. Vaccinations
The traveler is responsible for ensuring that he/she has had full vaccinations, and that other necessary formalities required for travel to the country which the traveler plans to visit have been completed. Any costs in connection with vaccinations will be met by the traveler.
12. Frequent Flyers
You can add your frequent flyer number at the time of booking. We register the details in the booking, but accept no responsibility for points or bonuses with the applicable airline. Not all flights are eligible to points or bonuses, and such information is always to be requested from the airline.
13. Infants
Children between the ages of 0 and 2 will travel as infants, and will not be allocated a seat of their own. A child ticket must be booked for the entire trip if the infant reaches the age of 2 before the end of the trip. Infant tickets cannot be booked before birth, as the correct name and date of birth must match those stated in the passport. We will not reimburse any expenses arising if the wrong type of ticket has been booked.
14.Changing the timetable
Airlines may alter their timetables and cancel flights at short notice. Such alterations are beyond the control. The traveler is personally responsible for checking the times of the departing and return flights directly via the airlines. Should your flight be cancelled, your rights and remedies will be governed by the airline’s conditions of carriage. As a result, you may be entitled to:
Carriage on another flight with the same airline without additional cost, and/or
Receiving a full refund with the exception of Administration Charges.
If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Under no circumstances will the Company pay compensation for any alterations, which are as a direct result of circumstances outlined in condition “Force Majeure”.
15. Behavior
15.1 You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people.
15.2 If in our reasonable opinion, or in the opinion of any other persons in authority, you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.
16. Booking Conditions for Package Holidays
16.1 The Contract
Bookings are made with the Company subject to these booking conditions. No
person may alter these conditions on the Company’s behalf
16.2 Financial Protection
We are a fully bonded member of ATOL under license number 11424 issued by the
Civil Aviation Authority. When you buy an ATOL protected fight or flight inclusive
holiday from us you will receive an ATOL Certificate. This lists what is financially
protected, where you can get information on what this means for you and who to
contact if things go wrong.”
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims
17.Force Majeure:
17.1 The travel company shall not be held liable for any delays, cancellations, or disruptions caused by circumstances beyond its control, including but not limited to natural disasters.
18. Governing Law and Jurisdiction:
18.1 These terms and conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Delhi.
19.Amendments to Terms and Conditions:
19.1 The travel company reserves the right to amend or modify these terms and conditions at any time without prior notice.
1. Booking and Payment:
- Hotel bookings are subject to availability and confirmation.
- Clients must provide accurate personal information for booking hotels.
- Full payment or a specified deposit is required at the time of booking, unless
otherwise agreed upon.
2. Reservation Confirmation:
- Hotel reservations are confirmed only upon receipt of full payment or specified
deposit.
- PCM will provide clients with a confirmation voucher containing the booking
details.
- Clients are responsible for reviewing the voucher for accuracy and notifying the
company of any discrepancies.
3. Cancellations and Modifications:
- Cancellation and modification policies vary by hotel and are subject to the
specific terms and conditions of each hotel.
- Clients must notify the travel company in writing or via the designated
communication channels to request cancellations or modifications.
- Cancellation or modification requests may be subject to fees, penalties, or
restrictions imposed by the hotel.
4. Check-In and Check-Out:
- Clients must adhere to the designated check-in and check-out times specified by
the hotel.
- Early check-in or late check-out requests are subject to availability and
additional charges determined by the hotel.
- Company is not responsible for any issues arising from non-compliance with the
hotel's check-in and check-out policies.
5. Hotel Facilities and Services:
- The company provides information about hotel facilities and services based on
the details provided by the hotel.
- Clients acknowledge that the availability, quality, and standard of hotel facilities
and services are the responsibility of the hotel.
- The company cannot be held liable for any deficiencies or changes to hotel
facilities or services.
6. Liability:
- The company is not liable for any personal injury, loss, damage, or
inconvenience arising from the client's stay at the hotel.
- Clients are advised to exercise caution and comply with hotel regulations and
safety measures.
- The company recommends obtaining comprehensive travel insurance to cover
any unforeseen circumstances.
7.Force Majeure:
7.1 The travel company shall not be held liable for any delays, cancellations, or disruptions caused by circumstances beyond its control, including but not limited to natural disasters.
8. Governing Law and Jurisdiction:
8.1 These terms and conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Delhi.
9.Amendments to Terms and Conditions:
9.1 The travel company reserves the right to amend or modify these terms and conditions at any time without prior notice
1. Excursion Bookings:
- Excursion services offered during tours are subject to availability and confirmation.
- Clients must provide accurate personal information for booking excursion services.
- Excursions may have specific requirements, such as minimum age or physical
fitness levels, which clients must meet to participate.
2. Payment and Cancellation:
- Full payment or a specified deposit is required at the time of booking excursions,
unless otherwise agreed upon.
- Cancellation policies for excursions may vary and are subject to the specific terms
and conditions of each excursion service provider.
- Clients must notify the travel company in writing or via the designated
communication channels to request cancellations or modifications.
3. Excursion Itinerary:
- The travel company will provide clients with details regarding the excursion
itinerary, including timing, meeting points, and any specific instructions.
- Clients are responsible for reviewing the itinerary and notifying the travel company
of any concerns or queries before the excursion.
4. Participation and Safety:
- Clients are responsible for ensuring they possess the necessary physical fitness
and health conditions to safely participate in the excursion.
- Clients must adhere to the instructions and guidelines provided by the excursion
service provider for their safety and the safety of others.
5. Liability:
- The travel company is not liable for any personal injury, loss, damage, or
inconvenience arising from the client's participation in excursions.
- Clients participate in excursions at their own risk and should obtain appropriate
travel insurance to cover any unforeseen circumstances.
6. Changes and Cancellations by Excursion Service Providers:
- Excursion service providers may modify or cancel excursions due to factors beyond
the control of the travel company.
- In the event of any changes or cancellations by excursion service providers, the
travel company will make reasonable efforts to provide suitable alternatives or
refunds, but cannot be held liable for any resulting expenses or inconvenience.
7.Force Majeure:
7.1- The travel company shall not be held liable for any delays, cancellations, or disruptions caused by circumstances beyond its control, including but not limited to natural disasters.
8. Governing Law and Jurisdiction:
8.1 These terms and conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Delhi.
9. Amendments to Terms and Conditions:
9.1 The travel company reserves the right to amend or modify these terms and conditions at any time without prior notice.
