Cancellation Policy:
1 Cancellation by the Client:
In the event that you, or any member of your holiday booking, decide to cancel the holiday, it is imperative that you notify us of your decision as soon as possible. If you choose to notify us via telephone, it is essential that the cancellation is also confirmed in writing or by email within 24 hours by the individual who made the original booking.
The cancellation will be considered effective from the day we receive the notification, provided that written confirmation is received by us within 24 hours of the initial notification. Following cancellation, a cancellation invoice will be sent to you within seven days. In the event that you do not receive this invoice, we kindly request that you contact us immediately to prevent any potential increase in charges.
If you have already received your airline tickets, please return them to us along with your cancellation request. Please note that certain travel arrangements may be subject to a 100% cancellation charge if they cannot be changed or canceled. If such circumstances arise, we will inform you before you proceed with the cancellation.
We strongly recommend that you obtain comprehensive travel insurance, which typically includes coverage for the loss of deposits or cancellation fees. In situations where only, a portion of the party members cancel the holiday, additional charges may be applicable to the remaining members.
1.2 Cancellation Charges:
The cancellation charges are as follows, based on the period before departure within which we receive the cancellation notice:
(a) More than 56 days: Deposit only
(b) Between 28 and 56 days: 30% of the total holiday cost or the full cost of the
deposit, whichever amount is higher
(c) Between 27 and 7 days: 60% of the total holiday cost
(d) Less than 7 days: 100% of the total holiday cost
Additional General Clauses:
1. Booking Amendments: Should you wish to make any amendments to your holiday booking, we will make every effort to accommodate your request, subject to availability and any applicable charges. Please note that some changes may incur additional fees, and certain travel arrangements may not be amendable.
2. Liability: While we take every precaution to ensure the accuracy of the information provided and the quality of the services offered, we cannot be held responsible for any errors, omissions, or actions of third-party suppliers. We advise all clients to review and comply with the terms and conditions of our suppliers, including airlines, hotels, and transportation providers.
3. Complaints and Disputes: If you have any complaints or disputes regarding your holiday experience, please notify us as soon as possible, preferably during your trip, so that we can address the issue promptly and seek appropriate resolutions. We aim to provide satisfactory solutions; however, if a dispute arises, it shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Delhi.
4. Data Protection: We are committed to protecting your personal
information and complying with applicable data protection laws. By making a
booking with us, you consent to the collection, storage, and processing of your
personal data for the purpose of facilitating your travel arrangements and
providing related services. Please refer to our privacy policy for more information
on how we handle your data.
Please note that this cancellation policy is subject to change without prior notice,
and any modifications will be communicated to you accordingly.
5. Force Majeure: In the event of unforeseen circumstances or situations beyond our control, including but not limited to natural disasters, political unrest, or airline disruptions, we reserve the right to modify or cancel your holiday. In such cases, we will make reasonable efforts to provide alternative arrangements or issue a refund, but we cannot be held liable for any additional costs or damages incurred.
